Below are some questions we get asked the most about Dry Ice Express.

What is dry ice?

Dry Ice is frozen carbon dioxide, a normal part of our earth’s atmosphere. It is the gas that we exhale during breathing and the gas that plants use in photosynthesis. It is also the same gas commonly added to water to make soda water. Dry Ice is particularly useful for freezing, and keeping things frozen because of its very cold temperature: -109.3°F or -78.5°C. Dry Ice is widely used because it is simple to freeze and easy to handle using insulated gloves.

How long does dry ice last?

Due to its extremely cold temperature (-79 degrees) it is almost impossible to keep dry ice for a long period of time, generally dry ice sublimates at a rate of 2-3kg per day. Dry ice changes directly from a solid to a gas – sublimation – in normal atmospheric conditions without going through a wet liquid stage.

How is the dry ice packaged for delivery?

We pack the dry ice pellets into a polystyrene box to to reduce the rate of sublimation during delivery.

Is is safe to touch dry ice?

No, you should avoid skin contact with dry ice to avoid cold burns. Dry ice is extremely cold and can cause injury. It is recommended you use thermal gloves or tongs to pick up dry ice pellets.

What kind of uses are there for dry ice?

Dry ice is widely used within the following industries or applications:

  • Laboratories
  • Pharmaceutical Companies
  • Hospitals
  • Drug Manufacturers
  • Universities & Schools
  • Caterers
  • Special Effects Companies
  • Refineries
  • Transport / Freight Forwarding Companies

What should dry ice be put into, to insulate it?

It is recommended dry ice is kept in an polystyrene box, to reduce the rate of sublimation. The thicker the box the longer the dry ice will last. NEVER place dry ice into an air tight container.

Does dry ice melt?

No. Dry ice goes through a process called “sublimation” in which a solid substance skips the liquid state and changes directly into a gaseous state.

How much does dry ice cost?

Price can vary depending on the amount of dry ice you purchase. Visit our online store to find out the cost of dry ice. For customers who pay on account may be eligible for bespoke pricing. Please call us to discuss on 01212856444.

What are your hours of operation?

We are open Monday to Friday 9.30am to 4.30pm, our office is not open over the weekend but we do deliver on Saturdays and Sundays for pre orders made to local customers only.

How do you deliver the dry ice?

We will deliver the dry ice to you using our own delivery driver if you are based in the West Midlands, all other deliveries are made with a courier company.

We use dry ice regularly, can we open an account with you?

Yes we do offer credit accounts to businesses that use dry ice on a regular basis, you must be an established business with requirements of 2 deliveries or more per week. To enquire about an account please email us on enquiries@dryiceexpress.co.uk alternatively you can complete the Account Request form and we will be in touch with you.

Do you charge a fee for delivery?

Our standard delivery fee is £9.99, this covers the cost of polystyrene box packaging and courier charge.

What is your returns policy?

We do not accept returns for dry ice pellets.

For all other products on our website we have a 14 day money back returns policy. Please contact us by email to request a returns label enquiries@dryiceexpress.co.uk.

All items must be returned in its original packaging and unused.

After 14 days from your purchase date we do not offer refunds.

Have we answered your question?

If not then please do not hesitate to Contact Us, we would be more than happy to help.